The online learning experience and students’ satisfaction

This post is provided by guest blogger, Arshpreet K Thind, graduate student University of St. Francis, MS Training and Development Program.

This study explores the impact of the sudden shift to online learning during COVID-19 on undergraduate students.  Researchers conducted surveys before and after a few semesters of online learning, with over 1300 participants total. Findings showed dissatisfaction among a third of students, who reported struggles with technology, mental health, time management, and balancing studies with life.  Further investigation using focus groups revealed key factors behind dissatisfaction: distractions, reduced focus, psychological strain, and management issues. The study proposes solutions to improve the online learning experience and student satisfaction. This study provides valuable insights with a relatively large sample size (1300+) across two surveys. However, the focus on student perspectives soon after the initial shift to online learning (first survey) may not capture long-term adjustments. Additionally, solutions are proposed but their effectiveness isn’t evaluated.

Despite these limitations, the research offers a good starting point for understanding student struggles during the pandemic shift to online learning.  Educators and administrators developing online programs, particularly those in undergraduate settings, would find this information useful.

Reference:

Maqableh, M., & Alia, M. (2021). Evaluation online learning of undergraduate students under lockdown amidst COVID-19 Pandemic: The online learning experience and students’ satisfaction. Children and Youth Services Review, 128, 106160. https://doi.org/10.1016/j.childyouth.2021.106160

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